Refund policy

Not what you were looking for? Receive an item in error? Order the wrong item?

If there is a problem with your order or you are not completely satisfied with your purchase, you may return it within 30 days for a refund, a credit on your account or an exchange for another item of the same price.

Please note: Shortage, discrepancy or damage in a shipment must be reported within 3 business days. Please do not discard any boxes or wrapping supplies until the issue is resolved.

To ensure full credit, please keep in mind these important points when returning an item:

It is the customer’s responsibility to properly pack, ship and insure the contents of all returned packages using a traceable ground shipping method to:

Empyrean Files – Return Department
421 S Brookhurst St STE 332 Anaheim, CA 92804

All returns must be authorized to be returned. To obtain a Return Authorization Number, please e-mail info@empyreanfiles.com.
We will refuse and reject all returned packages if there is no Return Authorization Number marked outside of the box.

Product(s) should be:
Returned within 30 days from shipping date, in good condition, in original packaging with all printed materials, parts and accessories and the UPC Code on the exterior, and received in sellable condition.

Shipping charges are refunded only when the wrong product was shipped or product was defective upon arrival.

Write the Return Authorization Number on the outside of the box and on a copy of the original packing slip which should be packed inside the box.
All returns will be inspected and must be 100% complete.